Managed ITThat earns its keep.
Proactive monitoring, patching, helpdesk, and on-call engineers covering every endpoint, server, and network device — billed predictably, not by the ticket.
Built on
What you get
- 24/7/365 endpoint monitoring with sub-minute alerting
- Vetted patch management for OS + 3rd-party apps
- Tier 2+ engineers on the helpdesk during business hours
- On-call rotation for after-hours critical issues
- Living documentation: network diagrams, app vendors, license inventory
- Quarterly business review with your account engineer
- Asset inventory + license compliance tracking
Most managed IT contracts read like cell-phone bills: tiered, surprise-laden, and built so the vendor wins when you have problems. Ours doesn't. We bill flat per-device, watch your environment 24/7, fix issues before they reach your team, and document everything we touch.
What's in the engagement
The full deliverable.
Proactive monitoring across every endpoint.
Workstations, servers, network gear, and cloud workloads — instrumented and alerting before users notice. Our monitoring stack and correlation rules are built on two decades of running small to mid-market environments.
Patching that actually happens.
OS, browser, and third-party application patches deployed on a vetted schedule. Critical security patches go out within 48 hours of vendor release; we test against your environment first so a Microsoft Tuesday patch never breaks your line-of-business app on Wednesday.
Real engineers on the helpdesk.
When your team submits a ticket, a Tier 2+ engineer picks it up — not a script-reader. Average response: under 15 minutes during business hours. After-hours rings through to on-call.
Documentation that survives turnover.
Network diagrams, AD structure, app-vendor escalation paths, license inventories — kept current after every change. When an internal IT lead leaves or a new C2 engineer joins your account, nothing institutional gets lost.
How we run it
Patches that don't break things.
We test every Microsoft Tuesday patch against your environment in a staging ring before deploying to production. The whole pipeline runs on autopilot — you only hear from us if something needs your call.
FAQ
Common questions.
How is this priced?
What's covered vs. what's billable?
How fast do you respond to tickets?
Do you work with our existing software / line-of-business apps?
Can we keep our existing IT person and use you for overflow?
Ready to stop fighting your IT?
Tell us what's breaking, what's slowing you down, or what you're trying to build. We'll respond same-day with a real plan — no boilerplate sales sequence.
Same-day response, weekdays. After-hours: ring through to on-call.