Who we are
This site is operated by C2 Technology Systems, a managed IT services provider headquartered in Cullman, AL. References to “we,” “us,” or “C2” mean C2 Technology Systems.
Questions or concerns about this policy can be directed to support@c2techsys.com or (205) 776-2660.
What we collect
We collect information from you in three circumstances:
1. When you submit the contact form
On our contact form, we ask for and store:
- Required: your name, email address, and message.
- Optional:your company, phone number, and which services you're interested in.
We use that information to respond to your inquiry and, if you become a client, to provide and bill for the services we agree on.
2. When you connect via remote support
If you connect to a technician through our remote support page, the session is handled by Zoho Assist. Zoho processes information necessary to establish the session (your session code, your IP address, your operating system) under their own privacy policy. We don't log keystrokes or screen content during sessions; we do retain session metadata (start/end time, duration, technician identity) for our operational records.
3. Standard server logs and security tooling
Like any website, our hosting infrastructure logs basic request information (IP address, timestamp, page URL, user agent) for debugging, security monitoring, and abuse prevention. These logs are retained for up to 90 days unless an active investigation requires otherwise.
On our contact form, we use Cloudflare Turnstileto verify you're a human and not a spam bot. Turnstile may collect information about your browser environment to make that determination, under Cloudflare's privacy policy.
What we don't collect
- No analytics or marketing pixels.We don't use Google Analytics, Meta Pixel, LinkedIn Insight Tag, or any similar third-party tracking on this site.
- No advertising cookies.We don't serve ads and we don't sell or share visitor data with advertisers.
- No mailing-list signup forms.If you ever receive email from us, it's because you contacted us first or you're an existing client.
Cookies we use
The site uses a small number of cookies, all strictly functional:
- Cloudflare Turnstile cookies:set by Cloudflare to verify you're human when you submit the contact form.
- Internal staff session cookie (
c2-tools-auth): set only on staff devices that sign in to our internal tools page. Not used for any visitor-facing functionality.
How we use what we collect
- To respond to your inquiry.
- To provide, deliver, and bill for services if we enter into an engagement.
- To investigate suspected abuse of our site or services.
- To comply with legal obligations (subpoenas, court orders, lawful regulatory requests).
We do not sell your information. We do not rent it. We do not share it with third-party advertisers.
Who else processes your information
We use a small set of vendors to operate the site and the business. Each is bound by their own privacy policy and, where applicable, a data processing agreement with us:
- SMTP2GO: delivers transactional email (your contact form submission to our inbox).
- Cloudflare: Turnstile bot protection on the contact form.
- Zoho Assist: remote support session brokering.
- Wasabi: backup storage for client data we manage under a separate Master Services Agreement.
- Microsoft 365: our internal email and document platform.
How long we keep it
- Contact form submissions: retained indefinitely in our email archive unless you ask us to delete them.
- Server access logs: up to 90 days.
- Client engagement records: retained per the terms of your service agreement, plus statutory retention periods (typically 7 years for tax and contract records).
Your rights
You can ask us at any time to:
- Tell you what we have on file about you.
- Correct itif it's wrong.
- Delete it, subject to any legal or contractual retention obligations we have.
- Stop processing itfor marketing or relationship-building purposes (we don't do these in the first place, but the right exists).
Email support@c2techsys.com with a request and we'll respond within 30 days. If you're a California, Colorado, or EU resident, additional rights may apply under CCPA, CPA, or GDPR — we honor those too.
Children
This site and our services are intended for businesses. We do not knowingly collect information from children under 13. If you believe a child has submitted information through this site, contact us and we'll delete it.
Security
We protect submitted information with TLS 1.2+ encryption in transit and AES-256 encryption at rest. Access to our internal email is protected by multi-factor authentication. We follow the same security practices we recommend to our clients.
Changes to this policy
If we change this policy materially, we'll update the effective date at the top and post a notice on this page. Your continued use of the site after a change constitutes acceptance of the revised policy.
How to reach us
Privacy questions, deletion requests, or anything else legal-flavored: support@c2techsys.com or (205) 776-2660.